Feedback
We value your thoughts; share your experience with us.
The Newcastle University Accommodation team welcomes your feedback. Whether you have a suggestion for improvement, or something positive to share, we want to hear from you.
Your feedback will help us to understand what we are doing well and where we can improve. You can submit your feedback by completing our online form.
We recognise that things don't always go according to plan, and we want to address any concerns you have.
We appreciate your input and treat all complaints seriously. We will deal with any reported issues as fairly and quickly as possible.
Complaints can be submitted by:
- Speaking to a member of our staff
- Emailing us at accommodation-complaints@newcastle.ac.uk
- Completing our Complaints form
- Please take a look at our Compliments, Comments, and Complaints Procedure
We conduct two large-scale surveys each year. These surveys are designed to help us capture a complete picture of your experience in our University-owned and managed-partnership housing.
The two surveys you will receive are:
- Arrivals survey (October)
- Red Brick National Student Housing Survey National Survey (February/March)
The process of reporting an issue that you are not happy about is straightforward. Just complete our feedback/complaint form, providing all of the details. Please keep a record of the issue and any actions taken to remedy it, in case further follow-up is needed.
Receiving positive feedback is important to us as it lets us know what is working well. We welcome thoughts from students, parents, or staff. If you would like to share your experience, please fill out our online form.
After completing a complaint form, you will receive an acknowledgement within two business days. The complaint will then be investigated by a manager. You may appeal any outcome, and the case will be heard by a senior manager if necessary. If you remain dissatisfied with the outcome, the complaint can be taken to the University's Student Complaints and Resolution Procedure or the OIA. Complaints must be submitted within four weeks of the event.